This story begins aboard Flight DL248 on November 22 when an unruly, presumably intoxicated passenger began shouting out support for president-elect Donald Trump, complete with vulgar insults against Hillary Clinton supporters.
The passenger in question is allegedly Jamie Finnefrock of Avondale, Pennsylvania.
He even asked another passenger, Emma Baum, to record video of his tirade, Baum told media. (See that video below). She also captured others’ expressions, though, showing shocked and angry passengers. And her video quickly went viral (but only online; MSNBC said it couldn’t show Baum’s video on television due to the language).
Delta’s immediate response was only to take Finnefrock away from his seat for 15 minutes, Baum said, apparently to instruct him to curb his behavior. And the company issued a somewhat apologetic statement two days later, stating that Delta’s responsibilities include “requiring civil behavior from everyone.”
But response from Delta CEO Ed Bastian on November 28 seems much more fitting of a “most trusted airline.” In his internal memo, which was released today on Twitter by CNBC’s Steve Kopack, Bastian officially banned Finnefrock from ever boarding another of his company’s flights.
“He will never again be allowed on a Delta plane.”
Further regaining that trust, Bastian also apologized to other passengers, and even ordered refund of the ticket prices those passengers paid.
Here’s that full memo: